Expert Coaching. Practical Resources.

Meaning & Purpose in Governance

Meaning & Purpose in Governance

I’ve been thinking lately about a particular feature of board performance that I see all too often.  It’s a feature that has troubled me for some time now, but I think I’m beginning to understand why it happens and how to avoid...
Policy Governance®: A Values-Based Model

Policy Governance®: A Values-Based Model

If you’ve had anything to do with the team here at The Governance Coach™, you’ll know that we are big fans of the Policy Governance® system first developed by John Carver back in the 1970s.  And for good reason:  over a period of 25 years, we’ve helped more than 500...
Owner vs Customer

Owner vs Customer

It is sometimes said that owner-accountability is the holy grail of governance.  Boards are encouraged to understand who their owners are, to differentiate between legal owners and moral owners, to connect meaningfully with those owners in order to understand their...