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Crafting Policies

When disagreement arises on wording of a policy, determine if the issue causing the problem is about values. (James Collins1, in an article in Fortune, defined a value as something that you would continue to hold even if the world changed such that you were penalized for it.) If the issue is about values, take the time to resolve it. If it is about procedure or "word smithing," and the choice of words does not reflect a value issue, move on.

1 "Change is Good, but First Know What Should Never Change," Fortune, May 29, 1995.
  

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