Refund policy:

Hard copy materials:  If you receive defective materials, please contact us by phone (403) 720-6282 or email (marian@governancecoach.com) for a replacement.

Soft downloads: No refunds for downloaded materials 

Delivery policy:

Hard copy materials:  Orders will be shipped within 2 business days. Delivery time will vary depending on delivery method selected and geographic location.  All orders are shipped from Canada.