Jannice (Jan) Moore

To contact Jannice Moore

MAJOR ACCOMPLISHMENTS & SKILLS

Governance Consulting

Coach to over 200 boards in introducing and implementing Policy Governance® (Carver) Model
17 years of experience specifically with Policy Governance^®
Facilitated numerous board retreats, committees, and planning sessions
Author of the book Governance for Health System Trustees, Ottawa: CHA Press, 2004
Regular author of articles on consulting experience in applying Policy Governance^® in Board Leadership newsletter published by Jossey-Bass
Invited speaker at North American and international conferences, including:
- International Association of Fairs and Exhibitions, 2004;
- International Policy Governance Association Conferences 2004 through 2007;
- McMaster University World Congress on Corporate Governance, 2004;
- Wilton Park Conference (UK) Making Corporate Governance a Reality, 2004;
- Queen's University, (Belfast) Governing the Corporation Conference, 2004; and
- International Policy Governance® Association Symposium, 1996 through 2005; and
- Conference Board of Canada Western Corporate Governance Conference., 2005.
Qualified as an expert witness on governance at Alberta Court of Queen’s Bench, 2007

Professional Development for Boards and Management

Designed and coordinated board development programs
Initiated innovative educational methods for professionals
Designed and coordinated award-winning conferences and seminars

Management Consulting

Thirteen years of consulting experience in the public sector
Conducted organization-wide operational reviews, pre-accreditation surveys, needs assessments, functional plans
Developed major patient classification and quality assurance system for home care

Writing and Presentation Skills

Contributed chapters to several books
Published journal articles, and authored numerous reports and monographs
Excellent facilitator
Invited speaker at Canadian, American and international conferences

Association Management

Coordinated strategic management process, linking vision and mission to strategic goals and departmental and individual objectives
Managed education, management consulting, library, finance, personnel and information systems areas
Coordinated environmental scanning activities
Facilitated wide range of committees

Applied Research

Principal investigator for numerous applied research projects
Designed and conducted a major province-wide study on nursing workforce needs
Developed and implemented program evaluations
Designed and carried out numerous surveys

CAREER HISTORY

President, The Governance Coach® Calgary, Alberta 1994–

Consultation to governing boards in health, education, municipal government, professional and membership associations, trade associations, business, credit unions and voluntary organizations regarding the implementation and use of Policy Governance®

Director, Corporate and Strategic Resources

Alberta Healthcare Association Edmonton, Alberta 1994

Facilitated Board planning sessions and provided information support for Board of Directors
Administrative responsibility for Finance, Personnel, Library and Information Systems
Coordinated ongoing use of strategic management process

Director, Strategic Management

Alberta Healthcare Association Edmonton, Alberta 1992-94

Introduced and coordinated Board implementation and use of Policy Governance (Carver) Model, including facilitation of Board planning sessions.
Coordinated development of strategic management process, linking vision and mission to strategic goals and departmental and individual objectives
Developed information networks to serve an "in-house futurist" function

Director, Education Services

Alberta Hospital Association Edmonton, Alberta 1984-92

Administered province-wide services to meet educational needs of trustees, administration and staff, including coordination of over 30 annual conferences and annual convention
Implemented successful Board Mentor program
Implemented an educational teleconference network
Initiated an off-campus master's degree for working health administration professionals
Coordinated overseas study tours
Department achieved three consecutive Awards of Excellence from the American Society of Association Executives

Additional Work History

Director, Management Analysis and Planning Services Alberta Hospital Association 1978-84
Special Projects Consultant Alberta Social Services and Community Health 1976-78
Instructor-Supervisor Glenrose Provincial General Hospital 1971-74

EDUCATION & PROFESSIONAL DESIGNATIONS

Certified Health Executive Canadian College of Health Service Executives 1982-present

Master of Health Services Administration University of Alberta 1975-77

B. Sc. N. (with Great Distinction) University of Saskatchewan 1965-70

Policy Governance® Academy™ Carver Governance 1995

PUBLICATIONS, REPORTS, AND PRESENTATIONS

Books

Policy Governance® Toolkits: Volume 3, Connect! A Guide to Ownership Linkage. Calgary: The Governance Coach™, 2008.

Policy Governance® Toolkits: Volume 1, Meaningful Monitoring, 2nd edition. Calgary: The Governance Coach™, 2005, 2007.

Policy Governance® Toolkits: Volume 2, Board Self-Evaluation. Edmonton: The Governance Coach™, 2006.

Governance for Health System Trustees. Ottawa: CHA Press, 2004.

The Policy Governance Fieldbook [contributor]. General Editor Caroline Oliver. San Francisco: Jossey-

spacebarBass, 1999.

Strategic Alliances in Health Care [chapter on The Evolution of a Rural Health District]. Ed. Peggy Leatt

spacebaret al. Ottawa: Canadian College of Health Service Executives and University of Toronto, 1996.

Governing with Distinction: Evaluation Models for Hospital Boards, [chapter on Board Mentor

spacebarprogram]. Ed. Christopher Wilson. Ottawa: Canadian Hospital Association, 1989.

Issues in Canadian Nursing [chapter on nursing manpower issues]. Ed. Janet Kerr and Jannetta MacPhail. spacebarScarborough: McGraw-Hill Ryerson Ltd., 1988.

Articles

“Policy Governance® as an Enabler of Wisdom: From Data to Wisdom.” Board Leadership, No. 91, May-June spacebar2007. San Francisco, Jossey-Bass.

“Using Policy Governance® to Manage Risk Effectively.” Board Leadership, No. 89, Jan.-Feb., 2007. San Francisco, spacebarJossey-Bass.

“Enriching the Dimensions of Board Decision-Making.” Board Leadership, No. 85, May-June 2006. San spacebarFrancisco: Jossey-Bass.

“On Scurvy, Elephants, and Governance Vitamins,” Fairs and Expos, Oct. 2004, International

spacebarAssociation of Fairs and Expositions.

"Board Self-Evaluation.” July 2004, International Association of Fairs and Expositions.

“Rethinking Governance: An Operating System for Boards.” BoardRoom, Vol 12., No. 3, May-June

spacebar2004. Toronto: Accountability Research Corporation.

“On Scurvy, Elephants, and Governance Vitamins.” Board Leadership, No. 82, March-April 2004. San

spacebarFrancisco: Jossey-Bass.

“Value Investing: A Governance Information System.” Board Leadership, No. 62, July-August 2002.

spacebarSan Francisco: Jossey-Bass.

“Value Investing: A Governance Action Plan.” Board Leadership, No. 61, May-June 2002. San

spacebarFrancisco: Jossey-Bass.

“Policy Governance as a Value Investment: Succession Planning.” Board Leadership, No. 60, March-

spacebarApril 2002. San Francisco: Jossey-Bass.

“Meaningful Monitoring: The Board’s View.” Board Leadership, No. 54, Mar.-Apr., 2001. San

spacebarFrancisco: Jossey-Bass.

“Meaningful Monitoring.” Board Leadership, No. 53, Jan.-Feb. 2001. San Francisco: Jossey-Bass.

“Linking With Owners: The Dos and Don’ts.” Board Leadership, No. 46, Nov.-Dec. 1999. San

spacebarFrancisco: Jossey-Bass.

“Why Have All the Nurses Gone?” Dimensions, March 1981.

“The Nursing Shortage: An Alberta Perspective.” Health Care, March 1981.

“Planning for Community Nursing in Alberta: The First Step.” Health Planning Methods: An

spacebarInternational Perspective. Report on the 1978 International Workshop. Henrik L. Blum, Ed.,

spacebarCalifornia University, Berkeley, School of Public Health. DGEW/PUB/HRA-79-14042, Sept.

spacebar1979.

Monographs and Reports

Governing Board Resource Manual. Edmonton: Alberta Healthcare Association, 1992.

To Be or Not to Be . . . Involved :The Role of Hospital Trustees and Management in Bio-ethical Decision

spacebarMaking. Ed Knight and Jannice Moore. Edmonton: Alberta Hospital Association Presidential

spacebarPaper, 1983. [Reprinted by Canadian Hospital Association, and excerpts reprinted in several

spacebarinternational publications].

Quality Assurance: What's the Outcome for Nursing Homes? George Hennig and Jannice Moore.

spacebarEdmonton: Alberta Hospital Association Presidential Paper, 1981.

Survey of Senior Matriculation Students' Perceptions of Nursing as a Career. Edmonton: Alberta

spacebarHospital Association, April 1981.

Nursing Manpower: A Study of Factors in Nursing Supply and Demand in Alberta Hospitals and

spacebarNursing Homes. Edmonton: Alberta Hospital Association, Nov. 1980.

Orientation and Inservice for Registered Nurses in Alberta Hospitals. Edmonton: Alberta Hospital

spacebarAssociation, Jan. 1980.

“Comparison of Early Bird and Traditional Prenatal Classes, Fort McMurray Health Unit.” Edmonton:

spacebarAlberta Social Services and Community Health (mimeographed),Oct. 1978.

An Evaluation of “Communication, Sexuality and Family Planning: A Workshop for Helping

spacebarProfessionals.” Edmonton: Alberta Social Services and Community Health, Oct. 1978.

Employment Opportunities for Nurse Practitioners in Alberta. C. Hazlett, S. Stinson, and J. Moore.

spacebarEdmonton: University of Alberta, Jan. 1977.

Community Health Nursing in Alberta: Current Manpower and Programs. Edmonton: Department of

spacebarSocial Services and Community Health, Dec. 1977.

Presentations

The Power of Monitoring®. International Policy Governance® Association’s The Power of Ends
spacebarConference, Montreal, Quebec, July 2009.

Connect with Onwers to Create Powerful Ends®. International Policy Governance® Association’s The Power of Ends spacebarConference, Montreal, Quebec, July 2009.

Putting the Pants on Policy Governance®. International Policy Governance® Association’s Together at the Top spacebarConference, Vail, CO, May 2008.

Sustainability Habits for Policy Governance®. International Policy Governance® Association’s Create the Freedom to Excel spacebarConference, Alexandria, VA, June 2007.

The PGIQ Quiz Show. International Policy Governance® Association’s Create the Freedom to Excel Conference, spacebarAlexandria, VA, June 2007.

The Board as an Effective “Community Connector.” Leadership Conference. The Governance Institute. Naples, spacebarFlorida, January 2007.

Building and Enhancing Board Leadership. Principal Lecturer for Federated Press Healthcare Governance spacebarCourse. Calgary, November 2006.

Designing Future-Focused Agendas. International Policy Governance® Association’s Responsible Governance: The Power spacebarof Accountable Boards Conference, San Antonio, TX, June 2006.

How to Eat an Elephant- Ownership Linkage. International Policy Governance^® Association’s Responsible spacebarGovernance: The Power of Accountable Boards Conference, San Antonio, TX, June 2006.

Meaningful Monitoring. International Policy Governance^® Association’s Responsible Governance: The Power of spacebarAccountable Boards Conference, San Antonio, TX, June 2006.

Future-Focused Board Meetings. 7th International Carver Policy Governance Symposium, Toronto, Dec. 2005.

Using Policy Governance to Shape Risk Culture. International Policy Governance® Association’s Creating The Future spacebarConference, Scottsdale, AZ, June 2005.

How to Eat an Elephant- Ownership Linkage. International Policy Governance® Association’s Creating

spacebarThe Future Conference, Scottsdale, AZ, June 2005.

Using the Policy Governance® Model to Shape a Company’s Risk Culture. Conference Board of Canada

spacebarWestern Corporate Governance Conference. Calgary, AB, April 2005.

Adding Value as a Board. International Association of Fairs and Exhibitions Convention. Las Vegas,

spacebarNV, Nov. 2004

A Governance Operating System for a Culture of Accountability. Governing the Corporation Conference.

spacebarQueen’s University, Belfast,N. Ireland. September 2004 (invited).

Meaningful Monitoring. Future of Boards Conference. International Policy Governance® Association,

spacebarChicago, June 2004.

Servant Leadership Applied in the Policy Governance® Model. Future of Boards Conference.

spacebarInternational Policy Governance® Association, Chicago, June 2004.

Maximizing the Effectiveness of the Board-CEO Team. International Association of Fairs and Exhibitions

spacebarManagement Conference. Calgary, AB, May 2004.

A Model Process for Accountable Corporate Governance. Wilton Park Conference on Making Corporate

spacebarGovernance a Reality. Sussex, UK, May 2004.

Developing a Culture of Governance Accountability. First World Congress on Corporate Governance.

spacebarMcMaster University, Hamilton, ON, January 2004.

Ends - We’ve Got Them – Now What Do We Do With Them? Sixth International Policy Governance®

spacebarSymposium, Toronto, ON. Oct. 2003

Governance for Leadership. American Camping Association Annual Conference. Indianapolis, IN. Feb

spacebar2002.

Maximizing Your Board’s Effectiveness. Saskatchewan School Trustees Association Convention.

spacebarSaskatoon, SK. November 2001.

Policy Governance® as a Value Investment. Fifth International Policy Governance® Symposium,

spacebarToronto, ON. June 2001.

Becoming a High Performance Commission Member. Western Canada Real Estate Regulatory Agencies

spacebarConference, Banff, AB. May, 2001.

Adding Value as a Board: SaskCulture Inc. 2000 Conference. Saskatoon, SK, October 2000.

Monitoring: Two Perspectives. Fourth International Policy Governance® Symposium, Toronto, ON,

spacebarJune 2000.

Pitfalls, Challenges and the Glimmer of Success in Linking with “Public” Owners. Third International

spacebarPolicy Governance Symposium, Toronto, ON, May 1999.

Structuring Boards to Make a Difference and A Fresh Look at Governance. Manitoba Association of

spacebarSchool Trustees Trustee Forum, Winnipeg, MB, Dec. 1998.

Board Development and Governance. Tourism Saskatchewan Annual Meeting and Conference, Regina,

spacebarSK, Dec. 1998

How to Eat an Elephant (Policy Governance^® in the Health Sector). Second International Policy

spacebarGovernance Symposium, Toronto, ON, May 1998.

Workshops for individual boards. Several hundred workshops for individual boards and groups of

spacebarboards, 1994 to present.

Adding Value as a Board. Manitoba Health Organizations Annual Convention, Winnipeg, MB, February

spacebar1997.

Learning & Working Together. Canadian College of Health Service Executives CEO-Board Leadership

spacebarConference, Toronto, ON, September 1996.

Boards That Get Results. Saskatchewan Association of Health Organizations Trustee Institute,

spacebarSaskatoon, SK., January 1996.

Learning, Working Together. Canadian College of Health Service Executives CEO-Board Leadership

spacebarConference, Edmonton, AB, November 1995.

The AHA’s Role in Regionalization. Alberta Pharmacy Managers Conference, Banff, AB, October 1994.

Alternative Governance Structures for AHA. AHA Southern, Northeastern and Central Regional

spacebarConferences, 1994.

Governing Board Self-Evaluation. AHA Southern Regional Conference, Lethbridge, AB, 1990.

Quality Assurance and Patient Classification. A.A.R.N. Annual Convention, Edmonton, AB, April 1983.

Where Have All the Nurses Gone? AHA Trustees Institute, Calgary, AB, March, 1981.

Why Alberta Nurses Leave Hospitals and Alberta Hospital Association Nursing Manpower Study. AHA

spacebarSeminar on Hospital and Nursing Home Manpower Recruitment and Retention, Edmonton, Feb.

spacebar1981.

Medical Records in a Multi-Disciplinary Rehabilitation Setting and Provincial Home Care Records for

spacebarNurses. 8th International Congress on Health Records, The Hague, Netherlands, April 1980.

Analysis of Need: A Methodology. 11th Annual Conference of Hospital Management Systems Society,

spacebarOrlando, Florida, February 1980.

Medical Records and Patient Scheduling in Rehabilitation. 11th Annual Conference of Society for

spacebarAdvanced Medical Systems, Denver, Colorado, October 1979.

Invitational paper: Planning for Community Health Nursing in Alberta: The First Step. Pan American

spacebarHealth Organization Health Planning Methods Workshop, New Orleans, La., April 1978.

Standards - Why Bother? Prospection 77: A Workshop for Community Health Nursing Supervisors,

spacebarEdmonton, Alberta, October 1977.

SELECTED CONTINUING EDUCATION

International Policy Governance® Association’s Together at the Top Conference (2008) Vail
Seventh International Policy Governance® Symposium (2007) Toronto
International Policy Governance® Association’s Create the Freedom to Excel Conference (2007) Alexandria
Sixth International Policy Governance® Symposium (2006) Toronto
Policy Governance Academy® (Observer for IPGA) (2006) Atlanta
International Policy Governance® Association’s Responsible Boards: The Power of Accountable Governance
spacebarConference (2006) San Antonio
Western Corporate Governance Conference. Conference Board of Canada (2006) Calgary
7th International Carver Policy Governance Symposium (2005) Toronto
Western Corporate Governance Conference. Conference Board of Canada (2005) Calgary
International Policy Governance® Association’s Creating the Future Conference (2005) Scottsdale
International Policy Governance® Association’s The Future of Boards Conference (2004) Chicago
Western Corporate Governance Forum (2004) Conference Board of Canada
Sixth International Policy Governance® Symposium (2003) Toronto
Intention at the Top: 2003 Corporate Governance Conference Conference Board of Canada
Policy Governance Advanced Seminar for Academy Graduates (2002) Atlanta
Fifth International Policy Governance® Symposium (2001) Toronto
Strategic Coach (2001 - 2005) Toronto
Fourth International Policy Governance® Symposium (2000) Toronto
Third International Policy Governance Symposium (1999) Toronto
Management Implications of Policy Governance (Atlanta, 1999) Dr. John Carver
Greenleaf Center for Servant Leadership Conference (1998) Indianapolis
Second International Policy Governance Symposium (1998) Toronto
Leading Groups - Compression Planning (Ohio, 1996) McNellis Company
First International Policy Governance Symposium (1996) Prince Edward Island
Policy Governance AcademySM (Atlanta, 1995) Dr. John Carver
International Seminar in Jurisprudence and Human Rights (Strasbourg, 1994) Luten College
Planning Forum Annual Conference (Chicago, 1993) The Planning Forum
World Futures Society Conference (Washington, 1993) World Futures Society
Creative Planning Process Facilitation (1993) Jim Pryor
AHA Institute on Administration (annually, 1978-1993) Alberta Healthcare Association
AHA Institute on Governance (annually, 1984-1993) Alberta Healthcare Association
Cultivating Company Culture Through Original Thinking (1992) Michael Vance and Associates
Creative Training Techniques (Las Vegas, 1991) Michael Vance and Associates
Think on Your Feet (Toronto, 1989) McLuhan and Davies Communication Inc.
Power and Systems Lab (Boston, 1985) Barry Oshrey and Associates

SELECTED AWARDS

Foster G. McGaw Scholarship in Health Services Administration (1977) University of Alberta

Health Services Administration Award for exceptional achievement (1976) University of Alberta

National Health Student Fellowship Award (1975-1976) Government of Canada

Kathleen Ellis Prize for most distinguished nursing graduate (1970) University of Saskatchewan

University Entrance Scholarship (1965-1968) University of Saskatchewan

Governor-General's Medal (1965) Government of Canada

PROFESSIONAL ACTIVITIES

Vice-Chair, Wycliffe Canada Board (2009 - )

Member, Wycliffe Canada Board (2007- 2008)

Past Chair, International Policy Governance® Association (2004 -2008 )

Member, Founding Board, International Policy Governance Association, (2000 - 2004)

Chair, Founding Board, Greenleaf Canada Institute (2002 - 2008)

Member, Clinical Practice Guidelines Working Group, Alberta Medical Association (1995-1997)

Member, Health Ethics Network Consultation Group (1993) Reviewer for competencies, Canadian College of Health Service Executives, (1993)

Member, Education Team, Provincial Nursing Action Plan (1991-1992)

Member, Editorial Advisory Committee, HMRI “Notebook” (1991-1994)

President, Health Services Administration Alumni Association, University of Alberta (1991)

President, Allied Association Educators, affiliated with American Hospital Association (1990)

PROFESSIONAL MEMBERSHIPS

International Policy Governance® Association (1990 - )

Certified Health Executive, Canadian College of Health Service Executives (1982 -)

Robert K. Greenleaf Center for Servant Leadership (1993-)

World Futures Society (1993 -)

Strategic Leadership Forum (1992 -1997)

Creative Thinking Association of America (1991-1993)

American Society of Association Executives (1987 -1994)

American Management Association (1980-1983)

Alberta Association of Registered Nurses (1970 -)

COMMUNITY ACTIVITIES

Chair, Canadian Anglican Cursillo Secretariat (1997 - 2000)

Lay Director, Anglican Diocese of Edmonton, Cursillo Movement (1991-1994)

Church Organist/Pianist (1980 - 2004)

President, French Parents' Association, Kenilworth Junior High School (1987)