What Governance Coach Clients Are Saying
Our 40,000 member credit union has used several facilitators for our board working sessions to continuously improve our governance process. We were so impressed with the way Jan connected with our board and made her session relevant, that we engaged her as a Governance Coach. During the coaching engagement each board packet was completely reviewed and our conference calls were extremely useful for both board and management.
Ron Carlson, Board Chair, Community Financial, Michigan
Bill Lawton, President/CEO, Community Financial, Michigan
When Jan's services were retained to help our Council understand how Policy Governance could help us, there was some skepticism amongst many of the Council members. As we went through the process, it was mentioned several times how Jan was able to capture the essence of what we were trying to say. It did not matter that she was not familiar with our profession when she started but she was able to find the common threads in our discussions and bring them forward with language that we had often wished that we ourselves would have used in describing our "Ends". Because of this, the skepticism was soon lost and our Council moved forward with a common purpose, gently guided by Jan's expertise to help us say what we wanted and needed to in order to accomplish our objectives.
Gerald L. Anderson, P.Ag.
President, Alberta Institute of Agrologists 2004-2005
Our Board of Directors adopted Policy Governance in the fall of 2002. The first two and a half years were primarily for getting comfortable with Policy Governance. In the fall of the third year, our Board brought in Jannice Moore to conduct a Policy Governance workshop. She demonstrated a very high level of understanding and knowledge of Policy Governance and helped the Board look to the future. The Board was so impressed with Jannice's knowledge and capability they hired her to be their monthly Governance Coach. Her regular reviews of our PG work along with an annual workshop are helping us to stay focused and the be the best we can be for our ownership.
Andrew L. Jaeger, President and CEO,
Credit Union of New Jersey
I consider Jannice Moore to be an undisputed expert in Policy Governance, strong in her beliefs, convincing in her arguments and reasonable in her delivery. When she gives us her advice about our board package and my reports - my Board listens! She has been extremely helpful to me as the staff member reporting to the Board, as well as invaluable to the Board in their work with Ends and Executive Limitations. I have thirty years experience as an administrator and if you are looking for a consultant in Board Governance, I would not hesitate to recommend Jannice.
Rheal Thorne, Executive Director,
Community Living Thunder Bay, Ontario
I can't say enough good things about Jan Moore and The Governance Coach! I have been on a number of non-profit boards, most recently as Board Chair of the Sugar Bowl Ski Team Foundation, which I have chaired for the past 10 years. I have struggled continuously during that time with questions about the proper role of the Board and what I, as Board Chair, should be doing. It was such a relief, at last, to find a model like Policy Governance that calls for clearly outlining job duties and responsibilities for Board and Staff! It is not a simple process to implement, however, and I am so grateful that I found someone like Jan to help keep us on task and make sure we start off on the right foot with Policy Governance! She is a wonderful educator and is also an outstanding ongoing consultant when questions arise in the course of governance. She always understands the relevant questions and gives in-depth and thoughtful answers that guide us through every challenge. Her manner is extremely professional while being pleasant and friendly at all times. The world will be a better place because of the work Jan has done with the many Boards she advises!
Patricia Gibbs, Immediate Past Chair
Sugar Bowl Ski Team Foundation Norden, CA
I have been working with Boards of Directors for over thirty years. I have dealt with many consultants and other “experts” on board governance. Policy Governance is clearly the only way to go. It is 100% on target and is beneficial to board members, the CEO, staff and your clients. You could not be better served to meet your mission than by working with Jannice Moore. She understands your duties and needs of the agency. She can make you wildly successful and know that you are “on target” in regards to meeting your mission. Why else are you there?
Kenneth D. Adkins, President / CEO
LifeStream Services, Inc., Indiana
Jan Moore's in-depth knowledge of how to organize, structure and create policy helped us to build a responsive and unique culture that "shares governance" between our ten division boards and the national board. Jan worked closely with us to foster a culture and a capacity that emboldens us to continually improve our governance practices and to create a performance management system that clearly demonstrates our success.
Lori Messer, President
Canadian Cancer Society
Jan Moore has provided exemplary ongoing coaching to the SRNA Board and senior staff. Jan’s expertise and strong analytical skills have enabled the SRNA, through the adoption of its Policy Governance philosophy, to be proactive in moving forwards as a proactive, strategic organization. With Jan’s expert assistance, our organization has developed a clear separation of roles and responsibilities of the board and operations. Through Jan’s resourcefulness, our organization has become far more resourceful in fulfilling its mandate.
Donna Brunskill, RN, Executive Director
Saskatchewan Registered Nurses' Association
We contacted Jannice when our board had reached a critical stage in our two-year journey with Policy Governance where we had reached a plateau, progress had stalled, and reverting to habits of governance previously found wanting was a distinct possibility. Jan’s extensive knowledge of the Carver model and her expertise and experience in dealing with its application in different settings was very evident during our two-day workshop. Jan was able to analyze our situation, grasp its nuances, facilitate insightful discussions to further our understanding of the principles and make valuable recommendations to assist us in finding solutions to our specific governance challenges. Our two days with her were all we could have asked for ... and much more!.
Donald B. Houle, Chair
Nipissing-Parry Sound Catholic District School Board, Ontario
Our trustees have used the expertise of Jan Moore to help clarify and guide them through the implementation of the Policy Governance® model. As new trustees have been elected to the Board, the services of Ms. Moore have been used to build knowledge in the newly elected members. This Board and District Management have greatly benefited from the expertise of Jan Moore's consultant services.
Dr. Jeremy Simms, Past Chief Superintendent
Calgary Roman Catholic Separate School District
Jan Moore was contracted to deliver specific objectives to assist our organization achieve its mission of service to Canada's tourism industry. She contributed greatly to our success in accomplishing these goals.
Randall Williams, President and CEO
Tourism Industry Association of Canada
Policy Governance has empowered our staff and unleashed their creativity and innovation. At the same time we feel it has increased our accountability to our governing Council and to our members and stakeholders. When implemented with the full commitment of the board and staff, it is a true innovation in governance. Jan is an expert in her field and has made a tremendous impact on the efficiency and effectiveness of both the board and staff of this association.
Jeanette Andrews, Past Executive Director
Association of Registered Nurses of Newfoundland and Labrador
Jan has been an extremely valuable resource to our governing Council in its initial development of governance policies and in coaching Council regarding compliance with the Policy Governance model. We are pleased to recommend Jan to any agency that seeks to enhance the effectiveness of its governance mechanisms.
D.A. Kendel, M.D., Registrar
College of Physicians and Surgeons of Saskatchewan
…Not only does she have an amazing wealth of knowledge on the Policy Governance Model, but she also has an excellent ability to transfer that knowledge to others. Our time with her has been well spent.
Rose Gilks, General Manager
SaskCulture Inc.
Jan Moore has made Policy Governance 'real' and achievable for our Board. The amount of preparation she puts in for each session and her skillful leadership of our lively debates has helped us enormously in making the 'Carver' model our own.
Sandra Weidner, Past Chairman
Red Deer College, Alberta
I have found Jan's presentation of the Carver Policy Governance Model to be very direct, informative, and educational. I would recommend Jan for seminars to elected officials and management of municipalities.
Terry Cavanagh, Councillor
City of Edmonton, Alberta
I have had my share of experience presenting, explaining, changing to, living with and evaluating Dr. Carver's governance model, both as CEO and board member; yours was by far the best presentation in my experience to date … It's not easy making this presentation to absolute beginners and those who have more experience, but you struck a good balance with something useful for every one of us.
Peter Portlock, CD, MHSA
A superb facilitator who demonstrated knowledge, sensitivity, skill and ability. Jan's input allowed us to reach a consensus about crucial issues.
Allen Backman, Professor, University of Saskatchewan
Past Council Member, College of Physicians and Surgeons of Saskatchewan
We were all impressed with your ability to take the model and frame it in simple language. The workshop was very successful.
Wendy Talbot, Executive Director
Norwest Community Health Centre, Ontario
I found the sessions with Jannice Moore informative, relevant, and well prepared. Our organization has been propelled forward by our interactions with Ms. Moore.
Eric Kraehenbuehl, Chair
Credit Union of New Jersey
I've had a lot of experience with facilitated business planning. This governance session was far superior in terms of presentation and preparation.
Ric Syme, P. Geo., Council Member
Association of Professional Engineers and Geoscientists of Manitoba
Jan is prompt, professional, and always adds value. Jan Moore understands the volunteer sector. She is sensitive to volunteer issues and helps creates solutions that move organizations forward. The quality of the work provided by Jan has always exceeded my expectations.”
Mark McDonald, Executive Director
Canadian Cancer Society, Manitoba Division
Council’s consultations with Jannice Moore have resulted in the development of policies that more clearly define their roles and responsibilities. Consequently, our council has improved their decision making processes . . . and determined specific benefits that our organization should generate. Consultation reports provided have further facilitated council in determining current and potential areas for developing their leadership style. We highly recommend her services.
Greg Eberhart, Chief Executive Officer
Alberta College of Pharmacists
Jan Moore nurtured our senior staff and our Board members through an intensive implementation of Policy Governance. Although the process requires rigour and detail she effectively enabled our organization through her coaching, tools and templates to embrace and deploy this important governance strategy. With Jan's help, we have successfully transformed governance at our hospital.
Paul Collins. President and CEO
St. Thomas Elgin General Hospital
I have worked with Jannice Moore in two different organizations in my capacity as CEO. In my first experience of working with Jan, she helped our Board and me to further our use of Policy Governance as a tool to ensure that great results (Ends) were achieved for our members. At my current organization, Jannice has been instrumental in educating our Board and helping them implement the Policy Governance model. She offers a great conceptual understanding, fantastic group facilitation skills, and practical advice on using the model with an eye always toward the reality of how people work together. I highly recommend Jannice Moore as a governance consultant.
Roger Ballard, CEO
NuVision Financial Credit Union